FAQs

How will MC Counselling help me?

MC counselling will give you the foundation to rebuild your life. You have made the decision to leave an addiction behind and move on with your life. Addiction Counselling is specific, in that we work with people who describe themselves addicted to a drug, alcohol, gambling etc.

We work to understand the issues that has led to this addiction in your life and give you strategies to help you increase your emotional and psychological well-being.

We can talk 24/7. Yes, that’s right we are 24/7. So, you can talk to us when you need to – is there another service that does this?

Why a Registered Counsellor?

By utilising the services of an ACA registered Counsellor you have peace of mind knowing they meet appropriate education and practice standards, and are accountable to a professional code of ethics and complaints procedure.

Can you tell me about Confidentiality?

All matters discussed with the counsellor remain private and confidential. The exception is if you disclose wanting to injure someone or that someone wants to injure you and your life is in danger.

Additionally, you can request information be shared with other parties. This is done via written consent to release information.

How many sessions will I need?

The number of sessions will depend on individual circumstances.
Pay for 9 sessions and get one free.

How long is each counselling session?

Each session is around 45 minutes.

What is the cost of counselling?

Sliding scale between $63.50-$200 per session.
$75 for 24/7 crisis support counselling (for existing clients only) in 30 minute sessions.

Are there Private Health Insurance Rebates?

Please talk to us about options available for you including your Health Fund.

Can I access the Medicare rebate?

Unfortunately, Counsellors do not qualify for Medicare rebates.

What is a Mental Health Treatment Plan (MHTP)?

A Mental Health Treatment Plan is a tool used to discover what services are required and to access these services for the client. This enables the client (in the case of Counselling) to have 6-10 session per calendar year at no cost to the client, the costs being covered by Medicare.

As Counsellors, do not qualify for Medicare, we are unable to offer this service.

Does MC Counselling write reports?

Yes. MC Counselling can write Forensic assessments for court matters. Please note that we do request pre-payment before a report is released. A minimum of 4-6 sessions are required before a Forensic Assessment can be produced.

Is MC Counselling LGBTQI+ friendly?

Yes. MC Counselling has an interest in supporting LGBTQI+

What is the cancellation or rescheduling policy?

Strictly 24 hours’ notice is required to cancel or reschedule your appointment. If less than 24 hours’ notice is given a cancellation fee will be incurred.

Am I able to book an after-hours appointment?

Yes. We are open 24/7 for crisis counselling for existing clients and to book appointments after hours, suitably agreed times can be arranged.

Are home visits available?

Yes depending on location.

Are you a member of any associations?

Yes an accredited Level 1 member of Australian Counselling Association (ACA) and an accredited Mental Health First Aider, (MHFA).

How soon can I get an appointment? Is there a waiting list?

Straight away. We have a No Waiting List policy.

Lifeline Provides access to crisis support, suicide prevention and mental health support services.
Phone: 13 11 14  24 hours a day, 7 days a week.

Beyond Blue Offers Support to Individuals to Recover From Depression.
Phone: 1300 224 696

Mensline Australia Is a dedicated service for men with relationship and family concerns.

Gay and Lesbian Switchboard Anonymous, free telephone counselling for the lesbian, gay, bisexual, transsexual and intersex communities of Victoria and Tasmania.
Phone: 03 9663 2939 Monday-Thursday 6-10pm, Friday, Saturday, Sunday and public holidays, 6-9pm.

Call me on 0488 435 763 for a no obligation chat.
The first step is all it takes to discover new possibilities for yourself.

Mike Carroll